Shipping Policy

Effective Date: 30 September 2026

At Rainbowoo.com, we aim to process and deliver your orders safely and within the estimated delivery timelines.

1. Order Processing

Orders are generally processed within 1–3 working days after successful order confirmation and payment.

Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.

Once your order has been dispatched, you will receive the available tracking details through SMS, WhatsApp, email, or other available communication methods.

2. Delivery Time

Our estimated delivery timelines are:

Tier 1 Cities: 7–8 working days

Other/Interior Locations: Delivery may take additional time depending on the location and courier service availability.

The delivery timeline starts from the date of dispatch and may vary depending on the destination.

3. Delays in Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Heavy rainfall or floods

Natural disasters

Severe weather conditions

Road or transportation disruptions

Government restrictions

Strikes or other courier disruptions

Public holidays

Remote or difficult-to-service locations

Incorrect or incomplete delivery information

If an area is affected by floods, natural disasters, or other unforeseen circumstances, delivery may be delayed until normal transportation and courier services resume.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any promotional offer providing free shipping will be subject to the terms and conditions of that offer.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name

House/building number

Street/locality

City

State

PIN code

Valid mobile number

Rainbowoo.com will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Tracking

Once the order is dispatched, tracking information will be shared with the customer whenever tracking is available.

Customers can use the provided tracking details to check the status of their shipment.

Please allow some time for tracking information to become active after dispatch.

7. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, does not respond to the courier, or refuses to accept the shipment, the courier may attempt re-delivery or return the shipment to us.

Additional shipping or re-delivery charges may apply where applicable.

8. Damaged Package

If you receive a package that appears significantly damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

9. Delivery to Remote Locations

Orders to remote, rural, interior, or difficult-to-service locations may require additional delivery time depending on courier availability and local transportation conditions.

10. Contact Us

For shipping and delivery-related queries, please contact:

Rainbowoo.com
Owner: Mohammadmuin Tasaddukhusen Shaikh
Address: Nayab Mahallow, Near Masjid, Khambhat, Anand, Gujarat – 388620
Mobile: +91 88491 68320

We appreciate your patience and understanding in situations where delivery is affected by circumstances beyond our control.