Return & Refund Policy

Effective Date: 30 September 2026

Welcome to Rainbowoo.com. We value our customers and aim to provide a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or does not match the product description, we are here to help.

1. Eligibility for Returns

Customers may request a return in the following situations:

The product received is damaged or defective.

The wrong product, size, colour, or variant was delivered.

The product received is materially different from what was ordered or advertised.

The product is missing parts or accessories that were included in the order.

Return requests must be raised within 7 days of delivery.

For damaged or defective products, customers should provide clear photographs or a video of the product and packaging when contacting us.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted.

The product must be returned in its original condition, with the original packaging, tags, accessories, and other items supplied with the order, wherever applicable.

3. Return Process

To request a return, please contact us using the details below with:

Order number

Customer name

Registered mobile number

Reason for return

Photos/videos of the product, where applicable

After reviewing the request, we will provide instructions regarding the return process.

Returns sent without prior approval may not be accepted.

4. Return Shipping Charges

If the return is due to a wrong, defective, damaged, or materially incorrect product supplied by us, the applicable return shipping cost will be borne by us, subject to verification.

If a return is approved for any other reason where returns are permitted, the customer may be responsible for the applicable return shipping charges.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If the refund is approved, the applicable refund amount will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

6. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount paid by the customer will be refunded.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

7. Damaged Products

If you receive a damaged product, please contact us as soon as possible after delivery.

We may request photographs or videos of:

The product

The outer packaging

Shipping label

Damage or defect

This information helps us verify the issue and process the request efficiently.

8. Wrong Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund, as applicable.

9. Exchange

Exchange requests are subject to product availability and eligibility.

If the requested replacement product is unavailable, we may provide a refund or another suitable resolution, as applicable.

10. Refund Time

Once a refund is approved, the refund will be initiated promptly. The time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.

For accepted refund requests, applicable consumer-protection requirements will be followed.

11. Order Refused at Delivery

If a customer refuses delivery or does not accept an order without a valid reason, any refund, if applicable, may be processed after deducting applicable shipping, return-to-origin, or other charges incurred by us, subject to applicable law.

12. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

Rainbowoo.com

Owner: Mohammadmuin Tasaddukhusen Shaikh

Address: Nayab Mahallow, Near Masjid, Khambhat, Anand, Gujarat – 388620

Mobile: +91 88491 68320

Website: Rainbowoo.com

We request customers to contact us before sending any product back so that we can guide them through the appropriate return process.

13. Policy Updates

Rainbowoo.com reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

By placing an order on Rainbowoo.com, customers acknowledge and agree to the applicable terms of this Return & Refund Policy.